Customer Support

With every Ortho Clinical Diagnostics solution, you’re backed by a team of responsive customer service experts who provide the technical support and service you need to consistently deliver quality results. This includes global support provided in 20 languages, expert field service engineers and laboratory specialists, and flexible service contracts.

Technical Documents

Download technical documents, including Instructions for Use, Safety Data Sheets, Specifications, Control Assay Sheets, Maintenance Logs, and more for Ortho Clinical Diagnostics products

Access technical documents  

Technical Support

Reach our team of world-class technical specialists for global support in 20 languages and onsite field engineer survey when needed

Learn more  

Customer Service

Contact the Ortho Clinical Diagnostics customer service team for prompt, professional assistance for all of your ordering needs and nontechnical issues

Learn more  

Support Contacts

Get phone, fax, and email information for a range of support departments and local offices

Get contact info