Support Contacts


Customer Technical Solutions

Reach a world-class Ortho Clinical Diagnostics technical specialist for support with product-related technical issues


Setup chat and secure email 

Product Training

Contact our professional training teams for help with getting your staff up to speed on advances in clinical chemistry, immunodiagnostics, and transfusion medicine solutions



Supplies & Ordering

Contact our customer service team with questions about your order or Ortho Clinical Diagnostics account. Hours of operation: M-F 8:30-6:30 EST.



Get help with orders or account 

Billing Inquiries

Get answers to your payment and billing questions



Get help with orders or account 

Service Contracts & Warranties

Reach a customer service representative for information regarding your Ortho Clinical Diagnostics service contract

Sales Support

Arrange a meeting with an Ortho Clinical Diagnostics sales representative to learn more about how we can support your lab or to view a product demonstration



Request sales information 

Media & Investor Inquiries

We ask that only members of the media use this contact information for assistance. After hours, please contact our media representative by email. Please put “ON DEADLINE” in the subject line and be as specific as possible in your request.

Worldwide Head of Communication
Ortho Clinical Diagnostics
1001 Route 202
Raritan, NJ 08869

For investor inquires