Customer Services

Our Ortho Clinical Diagnostics Customer Service team is committed to providing prompt, professional assistance for all of your ordering needs and nontechnical issues. To reach us, simply call our Customer Service department, send us an email, or fill out an online order or account enquiry form.

For customer service issues including help with orders and accounts, see support contacts  


Customer Services: Your connection for nontechnical support

When you call Ortho Clinical Diagnostics Customer Service, you can expect prompt assistance with:




  • Order processing
    • Standing orders: Setup, changes, and cancellations
    • Refrigerated delivery
  • Issues and enquiries
    • Billing issues
    • Order tracking
    • Delivery issues
  • Ortho Clinical Diagnostics Accounts Receivable
  • Other information such as:
    • Order status enquiries
    • Product availability
    • Policies and terms
    • Item numbers and prices



Looking for technical or sales assistance?

Please visit Support Contacts