Support Contacts

USA

Customer Technical Solutions

Reach a world-class Ortho Clinical Diagnostics technical specialist for support with product-related technical issues

Phone:800-421-3311

Email: OrthoCareTechnicalSolutions@orthoclinicaldiagnostics.com

Setup chat and secure email 

Product Training

Contact our professional training teams for help with getting your staff up to speed on advances in clinical chemistry, immunodiagnostics, and transfusion medicine solutions

Phone:585-453-5878

Fax:585-453-5875

Email:RA-OCDUS-ExtLearnAdm@orthoclinicaldiagnostics.com

Supplies & Ordering

Contact our customer service team with questions about your order or Ortho Clinical Diagnostics account. Hours of operation: M-F 8:30-6:30 EST.

Phone:800-828-6316

Fax:585-453-3660

Email:US-CustomerService@orthoclinicaldiagnostics.com

Get help with orders or account 

Billing Inquiries

Get answers to your payment and billing questions

Phone:800-828-6316

Fax:585-453-3660

Email:US-CustomerService@orthoclinicaldiagnostics.com

Get help with orders or account 

Service Contracts & Warranties

Reach a customer service representative for information regarding your Ortho Clinical Diagnostics service contract

Email:servicesales@orthoclinicaldiagnostics.com

Sales Support

Arrange a meeting with an Ortho Clinical Diagnostics sales representative to learn more about how we can support your lab or to view a product demonstration

Phone:800-828-6316

Fax:585-453-3660

Email:US-CustomerService@orthoclinicaldiagnostics.com

Request sales information 

Media & Investor Inquiries

We ask that only members of the media use this contact information for assistance. After hours, please contact our media representative by email. Please put “ON DEADLINE” in the subject line and be as specific as possible in your request.

Worldwide Head of Communication
Ortho Clinical Diagnostics
1001 Route 202
Raritan, NJ 08869

Email:Media@orthoclinicaldiagnostics.com

For investor inquires

Media@orthoclinicaldiagnostics.com


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